EXCHANGES
I got my ring size wrong?
If you are not 100% satisfied with your LUNO ring(s) in any way – Let us know! Replacement ring(s) will be done for the exact same size and colour as ordered.
What does it cost to exchange my ring?
The amount to exchange your ring(s) is R100.00 this covers the courier costs for delivery of the new ring(s), and collection of the old ring(s). Once payment clears into our account, we will dispatch your new ring(s) and arrange collection of the old ring(s).
How long does the exchange take?
Your exchange can take between 5 to 7 working days to complete
Can I exchange the ring myself?
Unfortunately not! Luno Rings is an online based store ONLY.
If you are not 100% satisfied with your LUNO ring(s) in any way – Let us know!
We are happy to exchange it for the exact same size and colour as ordered.
EXCHANGE FORM
Complete the online form with all the required details.
Once your exchange request is received, we will send you a confirmation email with exchange payment options.
The amount to exchange your ring(s) is R100.00 this covers the courier costs for delivery of the new ring(s), and collection of the old ring(s).
Once payment clears into our account, we will dispatch your new ring(s) and arrange collection of the old ring(s).
Exchanges are only available to customers who have made a purchase in the past 30 days
Exchanges can take between 5 to 7 working days to complete.