Terms & Conditions
- About Us
Luno Rings (Pty) Ltd is an online business in the Retail industry that supply Silicone Rings
- Website Terms and Conditions
These Terms and Conditions (“the Terms and Conditions”) govern you (“the User”) use of LUNO RINGS (Pty) Ltd with registration number 2018/585223/07 (“Provider”) website located at the domain name www.lunorings.com (“the Website”). By accessing and using the Website, the user agrees to be bound by the Terms and Conditions set out in this legal notice.
Website & Privacy:
The Website sells Silicone Rings online. The use of any product or service bought from this Website is at the purchaser’s risk. The purchaser/user indemnifies and holds the Provider harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website. The private information required for executing the orders placed through the e-commerce facility, namely the User’s personal information and credit/Debit card details, delivery address and telephone numbers, will be kept in the strictest confidence by the Provider and not sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number, will be made known to third parties delivering the product. Credit/Debit card details are not kept by the Provider under any circumstances.
The Provider cannot be held responsible for security breaches occurring on the User’s electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device. The Provider will supply all goods to the delivery company in good order. The Provider will not be held liable for the condition of goods arriving at the User’s chosen delivery address.
Credit/ Debit Card Payments
All online credit/Debit card payments are processed by Payfast, a local Payment Gateway
Card holders may go to www.Payfast.co.za to view the Payfast security policy.
Electronic Funds Transfer (EFT)
If the User selects to pay via Electronic Funds Transfer (EFT), instructions will be provided on how to transfer to a Payfast bank account and would be subject to the following rules:
* The exact amount must be paid
* The payment must be identified by supplying the order number and surname in the reference section of the deposit slip or on the electronic transfer
* Unpaid EFT deposit orders are cancelled after two hours
* Clearance can take up to three business days.
- Delivery Policy
Deliveries are only made to physical addresses through the use of a trusted courier partner. Deliveries to remote locations will be shipped via Postnet or The SA Postal service(registered post) depending on the availability of these services. All items delivery charges are the responsibility of the customer unless free delivery is being promoted. Delivery charges will be included on your invoice and can be viewed on a summary screen prior to finalizing your order.
- Refund and Exchange Policy
In cases of unavailability, the provider will refund the client in full within 7 days. The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund with no deductions.
If you end up with a product that is faulty and it is not acceptable in accordance with usually acceptable commercial practices, it can be retuned in its unworn, original condition within 30 days of purchase for a full refund or online credit of the same purchase value. .
Luno Rings have a 1-year product warranty for ring defects only. A Replacement ring(s) will be done for the exact same size and colour as ordered. Proof of the original order number must be provided. Shipping cost will be for the users account. We will arrange a courier through our chosen delivery partners for your convenience.
- Updating of these Terms and Conditions
The Provider reserves the rights to change, modify, add or remove portions from, or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website.
The Website and all Content on the Website, including any current or future offers of products or services, are provided on an “as is” basis, and may include inaccuracies or typing errors. The Owner makes no warranty or representation as to the availability, accuracy or completeness of the Content.
These Terms and Conditions shall be governed by the laws of the Republic of South Africa. These Terms and Conditions constitute the entire agreement between the Provider and the User with regard to the use of the Content and this Website.